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Refund & Return Policy

Last updated: 7/6/2025

At Moon Cartridges, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help.

Eligibility for Returns

We accept returns if:

  • The item arrived damaged, defective, or incorrect

  • The return request is made within 7 days of receiving the product

  • The item is unused, in its original packaging, and in resalable condition

Note: For hygiene and safety reasons, used cartridges cannot be returned.

How to Request a Return

To initiate a return, please contact us at:
Email: Nonameinkcorp@gmail.com
Phone Number +1 (786) 675-2272

Include your order number, a description of the issue, and photos if applicable.

Refunds

  • Once your return is received and inspected, we will notify you via email.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping fees are non-refundable unless the return is due to our error.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original product (if eligible) and place a new order.

Non-Returnable Items

The following items are non-returnable:

  • Used cartridges

  • Items marked as "Final Sale"

  • Gift cards or promotional items

Return Shipping

Unless the return is due to an error on our part, customers are responsible for return shipping costs. We recommend using a trackable shipping service for your protection.

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